Refund policy

At VLOQI, your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help.

1. Returns

We accept eligible returns within 30 days of delivery.

Items must be unused, unwashed, and in their original condition and packaging. For hygiene reasons, worn or washed socks cannot be returned, except for defective items or where required by applicable law.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us with your order number and photos of the issue.

We'll review your request and arrange a refund or replacement, as appropriate, at no additional cost to you.

3. Exchanges

If you need a different size or style, please contact us for assistance. Exchanges are subject to product availability and return eligibility.

4. Refunds

Once your return is received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

5. Return Shipping

Customers are responsible for return shipping costs for non-defective items, including returns due to size, preference, or change of mind.

For damaged, defective, or incorrect items, VLOQI will cover the applicable return shipping costs if a return is required.

6. How to Request a Return

Please contact us before sending any items back. We'll provide return instructions and the appropriate return address.

Email: wl5065702@gmail.com

WhatsApp: +86 18790344188

This policy does not limit any rights you may have under applicable consumer protection laws.